This Privacy Policy document applies to all users of the Jaya 9 (jaya9-play.net). Last updated on 15 July 2026. Continued use of the platform means you accept this policy.
Introduction
Jaya 9 (also referred to as "we", "the platform", or "jaya9-play.net") is the data controller for all information you provide when registering for and using our services. We are committed to handling your personal data responsibly, transparently, and securely.
This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised best practices in data protection. It clearly explains:
- The types of personal data we collect from you.
- The purposes for which we use that data and how.
- Parties with whom we may share your data.
- The security measures we take to protect your data.
- Your rights as a data subject under PDPA 2010.
Important: By registering an account or using any of our services Jaya 9, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of our platform.
Information We Collect
Jaya 9 collects several categories of personal data from members. The table below outlines the data types and their collection purposes:
| Data Categories |
Example Information |
Requirements |
| Identity Information |
Full name, MyKad number, date of birth, KYC photo |
Mandatory |
| Contact Information |
Email address, Malaysian mobile number |
Mandatory |
| Financial Data |
TNG/GrabPay e-wallet numbers, FPX account information (excluding bank passwords) |
Mandatory |
| Technical Data |
IP address, device type, web browser, operating system |
Automatic |
| Usage Data |
Game activity logs, betting history, session duration |
Automatic |
| Location Data |
Country/state location based on IP address (not GPS) |
Automatic |
| Communications |
Customer support transcripts, emails you have sent to us |
Where applicable |
Note: We not stores credit/debit card numbers directly. All financial transactions are processed through secure, registered, and licensed third-party payment gateways in Malaysia.
How We Collect Data
Jaya 9 collects your personal data through the following methods:
- Account Registration: Information you provide when filling out the new member registration form.
- Identity Verification (KYC): Documents you upload for verification purposes, such as your MyKad or bank statement.
- Financial Transactions: Data generated when you make deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and when you withdraw winnings.
- Platform Usage: Activity logs automatically collected while you use our platform – including football, live casino, slots, poker, and virtual sports.
- Cookies & Tracking Technologies: Data is collected via cookies and similar technologies when you browse our website.
- Customer Support: Information you provide when contacting our support team via live chat or email.
- Promotions & Contests: Data you provide to participate in campaigns, giveaways, or contests organised by Jaya 9.
Purpose of Data Use
Jaya 9 uses collected personal data solely for the following legitimate and necessary purposes:
- Account Management: Creating, verifying, and managing your member account.
- Service Delivery: Processing deposits, withdrawals, and bets accurately and securely.
- Identity Verification (KYC/AML): Complying with legal requirements for anti-money laundering and age verification.
- Service Communications: Sending important notifications related to your account, transactions, and platform updates.
- Security & Fraud: Detecting and preventing fraudulent activity, hacking, and platform abuse.
- Service Improvement: Analysing usage patterns to improve the overall platform experience Jaya 9.
- Responsible Gambling: Identifying gameplay patterns that may indicate a gambling problem and offering appropriate support.
- Legal Compliance: Complying with legal obligations and regulatory authority directives.
Our Commitment: Jaya 9 will not use your data for third-party marketing purposes without your explicit and withdrawable consent. You may opt out of marketing communications from us at any time.
Data Sharing with Third Parties
Jaya 9 does not sell your personal data. However, in certain limited circumstances, we may share data with the following parties:
- Payment Service Providers: Data required to process transactions via TNG, GrabPay, DuitNow, FPX, and others – only the minimum information necessary for each transaction.
- Game Providers: Usernames and account IDs with relevant game providers (slots, Live Casino, poker) for technical purposes only.
- Legal Authorities: When required by Malaysian law, a court order, or a directive from a legitimate enforcement agency.
- Security Consultants & Auditors: Independent audit firms bound by strict confidentiality agreements for security audit purposes.
Important: All third parties that receive data from Jaya 9 bound by data processing agreements that require them to protect your information to a standard no less stringent than our own.
Data Security
Jaya 9 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
256-bit SSL EncryptionAll data in transit is encrypted using the latest TLS 1.3 protocol.
Secure ServersData is stored in certified data centres with both physical and digital access controls.
Two-Factor Authentication (2FA)An additional security layer for logins and key transactions.
24/7 MonitoringOur cybersecurity team monitors systems around the clock.
Regular Data BackupsAutomatic daily backups are performed to ensure uninterrupted service.
Employee Access ControlsStaff may only access data as required by their respective job responsibilities.
Data Retention & Deletion
Jaya 9 retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law:
- Active Account Data: Retained for the duration your account is active and for 7 years after account closure (anti-money laundering legal requirement).
- Financial Transaction Records: Retained for 7 years in accordance with PDPA requirements and Malaysian tax laws.
- Game Activity Logs: Retained for 2 years for dispute resolution and responsible gaming purposes.
- Customer Support Data: Retained for 3 years from the date of last interaction.
- Cookies & Analytics Data: Retained for 13 months from the date of collection.
Once the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered. For early data deletion requests, please refer to the Your Rights section below.
Cookies & Tracking Technologies
Platform Jaya 9 uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
These cookies are essential for the platform's core functions, including login session verification, security, and basic preferences. Without them, the platform cannot operate properly. Examples: session cookies, CSRF security tokens.
These cookies help us understand how members use the platform so we can improve it. Data is collected in aggregate and does not personally identify any individual. You may opt out at any time.
This cookie stores your preferences such as language, time zone, and display settings to ensure a more personalised experience each time you browse the platform Jaya 9.
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.
Your Rights as a Member
Under Personal Data Protection Act 2010 (PDPA) Malaysia, you as the data subject have the following rights:
1
Right of Access
Request a copy of all personal data we hold about you. We will provide it within 21 days.
2
Right to Rectification
Request corrections to inaccurate or incomplete data through your account portal or by emailing us.
3
Right to Erasure
Request deletion of your data, subject to the mandatory minimum 7-year retention obligation we are legally required to observe.
4
Right to Withdraw Consent
Withdraw your consent for specific data processing activities (e.g., marketing communications) at any time.
5
Right to Object
Object to the processing of your data for direct marketing or profiling purposes.
6
Right to Complain
File a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how we handle your data.
How to Submit a Data Rights Request: Send an email to privacy@jaya9-play.net with the subject line "DATA RIGHTS REQUEST", along with your full name, account number, and details of your request. We will respond within 14 business days.
Children's Privacy
Platform Jaya 9 is intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, the account will be closed immediately and all related data will be deleted. Parents or guardians who become aware that their child has registered on this platform are urged to contact us at privacy@jaya9-play.net immediately.
Third-Party Links
Platform Jaya 9 may contain links to third-party websites or services (e.g., payment providers such as Touch 'n Go, GrabPay). When you click such a link and leave our platform:
- This Privacy Policy no longer applies — the privacy policy of the destination website will govern instead.
- We are not responsible for the privacy practices or content of those third-party websites.
- We recommend reading the privacy policy of every website you visit.
Links to third-party websites are provided solely for your convenience and do not imply Jaya 9 verify or take responsibility for the content or practices of those websites.
Changes to the Privacy Policy
Jaya 9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements:
- For significant material changes, we will notify you via your registered email at least 14 days before the changes take effect.
- For minor changes such as clarifications or address updates, changes may take effect immediately, with the date on this page updated accordingly.
- The latest version of the Privacy Policy is always available on this page, clearly dated with the most recent update.
- Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
We recommend revisiting this page periodically to stay informed on how we protect your data.
Contact Us – Data Protection Officer
Jaya 9 has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling all data privacy-related enquiries:
- Privacy Email: privacy@jaya9-play.net
- General Support Email: support@jaya9-play.net
- Response Time: Within 14 business days for data rights requests; 2–4 hours for general enquiries
- Live Chat: Available 24/7 via the platform for immediate enquiries
Filing a Complaint with the Authorities: If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) which operates under the Ministry of Digital Malaysia.